Automotive Service Advisor

3 weeks ago


Hickory, United States Modern Auto CO Full time

Job Summary: We are seeking a highly skilled Automotive Service Advisor to join our team at Modern Auto CO. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.

Responsibilities:

  • Greet customers in a timely and friendly manner, building rapport and establishing trust.
  • Advise customers on the care and maintenance of their vehicles, providing expert recommendations and solutions.
  • Provide accurate and detailed written estimates for labor and parts, ensuring transparency and clarity.
  • Handle customer inquiries and concerns in a professional and courteous manner.
  • Maintain high standards of customer satisfaction, ensuring that every interaction is positive and memorable.

Qualifications:

  • 2+ years of experience in an automotive service dealership, preferably with a strong background in customer service.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Outstanding organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.

About Us: Modern Auto CO is a leading provider of automotive services, with a commitment to excellence and customer satisfaction. We offer a competitive compensation and benefits package, including healthcare benefits, 401K eligibility, and paid time off. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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