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Customer Service Representative

2 months ago

Sioux Falls, South Dakota, United States Cox Full time
About the Role

We are seeking a highly skilled Customer Care Specialist II to join our team at Cox Automotive's Mobility Fleet Operations. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Fielding a high volume of inbound calls and providing excellent customer service.
  • Originating all new transactions regarding preventative maintenance, immediate and scheduled service, and repairs.
  • Assigning service requests to the respective market for dispatching.
  • Coordinating towing of customer units when necessary.
  • Scheduling outside vendors when an emergency breakdown is called in.
  • Continuously developing and improving company capabilities around dispatching.
Requirements
  • High school diploma or GED and 3 years of experience in a related field.
  • Understanding of the Microsoft Office Suite.
  • Ability to work independently and collaboratively within a team environment.
  • Ability to multi-task and meet tight deadlines.
  • Excellent problem-solving skills.
  • Valid driver's license.
What We Offer

Cox Automotive offers a competitive salary, top-notch bonus/incentive plans, and a comprehensive benefits package, including health care insurance, retirement planning, and paid time off.

We are an Equal Employment Opportunity employer and welcome applications from diverse candidates. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.