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Store Associate

4 weeks ago

Raleigh, North Carolina, United States Sherwin-Williams Full time
About the Role

As a Store Associate at Sherwin-Williams, you will play a vital role in delivering exceptional customer service and driving sales growth in our retail stores. You will work closely with wholesale and retail customers to understand their needs, answer their questions, and recommend the right solutions. Your goal will be to provide a seamless shopping experience, ensuring maximum customer satisfaction and loyalty.

Key Responsibilities
  • Provide exceptional customer service, ensuring a positive shopping experience for all customers
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and consistently, following company policies and procedures
  • Meet or exceed sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas, ensuring accurate inventory management
  • Pull and stock products from the sales floor or warehouse, maintaining a clean and organized store environment
  • Tint and mix products to customer specifications, ensuring accurate and timely delivery
  • Load and unload delivery trucks, ensuring safe and efficient delivery of products
  • Assist in making deliveries, as needed, to ensure timely and efficient delivery of products
  • Maintain in-stock and presentable condition assigned areas, ensuring a clean and organized store environment
  • Remain knowledgeable on products offered, discussing available options and features with customers
  • Comply with inventory control procedures, ensuring accurate and timely inventory management
  • Suggest ways to improve sales and customer satisfaction, driving business growth and success
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English
  • Must be able to read, write, comprehend, and communicate in Spanish
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends
Preferred Qualifications
  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment