Senior Credit Card Resolution Specialist
1 week ago
Randstad is a world leader in matching great people with great companies. We are currently seeking a highly skilled and detail-oriented Credit Card Resolution Specialist to join our team.
Salary: $45,000 - $50,000 per year (based on experience)
About the RoleThis is an excellent opportunity for someone who wants to work in a dynamic environment and take their career to the next level. As a Credit Card Resolution Specialist, you will be responsible for reconciling and researching consumer credit card payments and chargebacks. You will also be working closely with our accounting team to ensure that all related costs are recorded properly to the financial statements.
About the Job
- Reconcile consumer credit card payments and explain unresolved variances.
- Review and process transactions, associated fees, and exceptions (includes credit card chargebacks, refunds, adjustments, etc.); prepare journal entries.
- Research and resolve payment questions/issues and provide documentation needed for resolution (check copies, credit card receipts, etc.).
- Answer the restaurant manager phone line on a rotational basis. Provide prompt assistance and resolution on payment and chargeback questions and communicate proper procedures to managers.
- Comply with SOX and Payment Card Industry guidelines.
- Understand the Oracle General Ledger system, along with related solutions in order to adequately perform research.
- Work with Accounts Payable to print overnight and quick checks on a rotational basis.
- Back up other team members as needed.
Requirements
- 0 years of experience in a similar role.
- Entry-level position.
Benefits
- A comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
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