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Customer Service Representative

2 months ago

Granite City, Illinois, United States Illinois Electric Works Inc. Full time

Welcome to Illinois Electric Works Inc., a leading provider of industrial equipment repair and electric motor rebuilds in the Midwest region. We are seeking a skilled Customer Service Representative to support our Crane department.

Your responsibilities will include:

  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Ordering necessary parts and materials to ensure efficient operations
  • Handling invoices and managing accounts receivable
  • Assisting with technician scheduling and coordinating work assignments
  • Performing data entry tasks and maintaining accurate records

We require a candidate with a background in industrial sales and proficiency in generating purchase orders, creating work orders, and providing pricing quotes. The ideal candidate will possess:

  • A High School Diploma or equivalent
  • Minimum of 1 year experience in industrial sales
  • Exceptional attention to detail and strong organizational skills
  • A strong work ethic and ability to work in a fast-paced environment

This is a full-time, on-site position that requires 100% presence.