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Customer Service Ambassador

1 month ago

Granite City, Illinois, United States State Farm Insurance Full time

State Farm Insurance

**Job Summary**

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and promoting insurance products and services to meet customer needs.

**Key Responsibilities**

* Assist customers with their insurance needs and provide personalized solutions
* Process policy changes, claims, and payments accurately and efficiently
* Maintain customer records and update information as necessary
* Collaborate with team members to ensure seamless customer experiences
* Promote and cross-sell insurance products and services to meet customer needs
* Handle escalated customer complaints and concerns with professionalism and empathy
* Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice

**What We Offer**

* Competitive salary and benefits package
* Ongoing training and development programs to enhance knowledge and skills
* Collaborative and dynamic work environment

**Requirements**

* High school diploma or equivalent required
* 1-2 years of customer service experience preferred
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities

**Why State Farm Insurance?**

* We are a leading insurance company with a reputation for excellence and customer satisfaction
* We offer a comprehensive benefits package and opportunities for career growth and development
* We are committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being