Behavioral Health Advocate

4 weeks ago

Springfield, Illinois, United States UnitedHealth Group Full time
About the Role

We are seeking a highly skilled Behavioral Health Advocate to join our After Hours Call Center Team. As a key member of our team, you will be responsible for handling provider and member requests for higher levels of care and member crisis calls.

Key Responsibilities
  • Field inbound calls in a queue from members and providers for purpose of assessment and triage
  • Focus on initial inpatient admission for psychiatric and chemical dependency patients
  • Make patient assessments and determining appropriate levels of care
  • Participate in member crisis calls
  • Determine if additional clinical treatment sessions are needed
  • Manage inpatient mental health cases throughout the entire treatment plan
  • Administer benefits
  • Coordinate benefits and transitions between various areas of care
Requirements
  • Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling; Licensed Ph.D., or an RN with 2+ years of experience in behavioral health
  • Active, unrestricted independent clinical license in the State of Missouri: LP, LCSW, LMFT, LPC, or RN
  • 2+ years of post-master's or RN experience in a related mental health environment
  • Proficient with Microsoft Office Suite (i.e., Word, Excel, Outlook, Teams)
  • Proven ability to talk and type at the same time while navigating between multiple screens and programs
  • Proven ability to work in a fast-paced environment and adapt to change
  • Dedicated, distraction-free workspace and access to install secure high-speed internet via cable/DSL/fiber at home
  • Ability to work evenings, overnights, weekends, and holidays per your assigned schedule
Preferred Qualifications
  • Inpatient experience
  • Crisis intervention experience
  • Behavioral health utilization management experience
  • Call center experience
  • Dual diagnosis experience with mental health and substance abuse
  • Experience determining levels of care for behavioral health services
  • Experience using Interqual, ASAM, and/or Locus criteria
  • Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
About UnitedHealth Group

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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