Software Engineering Expert

2 weeks ago


Medina, Ohio, United States Open Systems International Full time

Job Description

We are looking for a highly skilled Software Engineering Expert to join our team at Open Systems International. As a key member of our Customer Support and Training team, you will play a critical role in ensuring the delivery of high-quality product support and training services to our customers.

About the Role

The successful candidate will be responsible for providing exceptional customer service, troubleshooting complex technical issues, and delivering high-quality intermediate/advanced level training classes to AspenTech customers. You will also be required to develop and maintain customer-focused training materials, conduct pre-sales consultations, and collaborate with other teams to drive business growth.

Your Impact

You will have a direct impact on customer satisfaction and loyalty, driving user engagement and sustaining product usage. Your strong technical background and excellent communication skills will enable you to present complex information in a clear and concise manner, identifying opportunities that create value for customers.

Benefits

This role offers a competitive salary range of $150,000 - $220,000 per year, depending on location and experience, as well as a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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