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Orthotic Fitting Associate

2 months ago

Doylestown, United States Ancillary Support, LLC Full time

Position Overview: The DME Coordination Associate is tasked with the development, enhancement, and management of orthotic solutions, including the fitting of orthoses, processing of billing claims, and nurturing a strong patient-centric relationship within designated accounts. This role reports directly to the Director of Business Development.

Key Responsibilities: To excel in this position, the individual must effectively perform the following duties; additional responsibilities may be assigned as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill essential functions.

  • Conduct assessments and measurements to identify suitable products for patients.
  • Create customized items as needed.
  • Adhere to infection control protocols when engaging with patients.
  • Educate clients, patients, families, and caregivers on the proper use, maintenance, and cleaning of products.
  • Provide information regarding applicable product warranties to clients, patients, families, and caregivers.
  • Deliver all client and patient interactions with a friendly and supportive demeanor.
  • Maintain accurate inventory records for all products.
  • Keep detailed patient records related to fittings.
  • Assist in resolving client product or service issues when appropriate.
  • Report product incidents as mandated by company policy.
  • Engage in performance improvement initiatives as appropriate.
  • Participate in ongoing education and training programs.
  • Fulfill other duties as assigned by the supervisor.
  • Demonstrate proficiency with all training on current and new products, including the use of Ancillary Support's Phyllis IMS.
  • Collaborate with customer service and marketing teams to foster a cooperative and customer-first approach.
  • Achieve targeted objectives for assigned accounts.
  • Provide assistance within the clinic as required.

Required Competencies: To succeed in this role, the individual should exhibit the following competencies:

Achievement Orientation: Shows determination and overcomes challenges. Measures performance against high standards. Recognizes and seizes opportunities. Sets and accomplishes ambitious goals. Takes calculated risks to achieve objectives.

Flexibility: Accepts constructive criticism and feedback. Adjusts to changes in the work environment. Modifies approach or methods to best suit the situation. Manages competing priorities effectively.

Communication Skills: Demonstrates effective listening and comprehension. Articulates ideas and thoughts clearly in writing. Communicates effectively in verbal interactions. Keeps others well-informed. Selects and employs appropriate communication methods.

Customer Relationship Management: Develops innovative strategies to meet customer needs. Establishes and upholds customer service standards. Monitors customer satisfaction levels. Promotes a customer-centric culture. Provides training in customer service excellence.

Business Relationship Management: Initiates new connections within accounts. Maintains high levels of customer satisfaction. Keeps accurate records and submits information promptly. Persuades and overcomes objections with persistence.

Organizational Skills: Integrates changes seamlessly. Plans for additional resources as needed. Prioritizes and organizes work activities effectively. Sets clear goals and objectives. Utilizes time efficiently. Operates in an organized manner.

Problem-Solving Skills: Develops alternative solutions. Gathers and analyzes information proficiently. Identifies issues promptly. Resolves problems in their early stages. Collaborates effectively in group problem-solving scenarios.

Qualifications: To perform this role successfully, an individual must meet the following qualifications:

Education and Experience:

A bachelor's degree from an accredited institution; or one to two years of relevant experience and/or training; or an equivalent combination of education and experience.

Language Proficiency:

Ability to read, analyze, and interpret business, professional, technical, or governmental documents. Capable of writing reports, business correspondence, and procedural manuals. Effectively presents information and responds to inquiries from managers, customers, and the public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and sales projections.

Reasoning Skills:

Ability to solve practical problems and address a variety of concrete variables in situations with limited standardization. Capable of interpreting various instructions provided in written, oral, diagram, or schedule form.

Technical Skills:

Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint).

Supervisory Responsibilities: None.

Work Environment: The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The above job description is not intended to be an exhaustive list of duties and standards for the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

Job Type: Full-time

Salary: Starting from $45,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay Types:

  • Bonus pay

Education:

  • Bachelor's degree (Preferred)

Experience:

  • Orthotic Fitter or medical billing: 2 years (Required)

License/Certification:

  • Driver's License (Preferred)

Work Location: This position will be based within designated clinical locations.

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Expected Hours: 40 hours per week

Benefits Include:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Bonus opportunities