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Field Sales Consultant

2 months ago

Albuquerque, New Mexico, United States Behr Paint Full time

Field Sales Consultant

At Behr Paint, we are committed to fostering an environment where all employees can express their individuality and contribute their unique insights. Our team is a close-knit group of enthusiastic, integrity-driven professionals who collaborate in dynamic and rewarding ways to develop and uphold our renowned, industry-leading products and services, while making a positive impact on our customers and the communities we serve.

Company Overview:
Established in 1947, Behr Paint Company stands as one of the foremost manufacturers of paints, primers, decorative finishes, stains, and surface preparation products for both DIY enthusiasts and professionals across the United States, Canada, and Mexico. Headquartered in Santa Ana, California, Behr is the proud maker of the BEHR, KILZ, WHIZZ, and E&J brands, dedicated to fulfilling the project needs of DIYers, professionals, architects, and designers with a steadfast commitment to quality, innovation, and value. Behr Paint Company operates as a subsidiary of Masco Corporation.

Job Overview:

  • Establish and nurture strong, positive relationships with customers and Pro Desk Associates.
  • Collaborate with Home Depot Associates to build long-term partnerships and expand business with Pro Contractors.
  • Enhance brand visibility and market penetration through training, selling, and advisory services.
  • Coordinate with Home Depot for the timely and accurate delivery of products to Contractors.
  • Prioritize safety as an integral part of our culture and a condition of employment.

Key Responsibilities:

  • Identify and pursue new Pro business opportunities within the store, maintaining continuous follow-up to drive additional sales.
  • Manage ongoing relationships with Contractors and Home Depot, providing product training and advice on proper usage, features, and benefits.
  • Ensure exceptional customer service by upholding service standards and swiftly resolving customer issues.
  • Oversee the delivery of products to customer locations, maintaining awareness of local market operations to boost sales.
  • Verify that customer orders meet specifications, conduct color matching, and provide product recommendations.
  • Stay informed about inventory levels and make necessary adjustments to support ongoing projects.
  • Facilitate the resolution of customer complaints in coordination with the Technical Services Team.
  • Promote complementary sundry items alongside paint products.
  • Collaborate with various departments (Sales, Marketing, Distribution, Customer Service, etc.) to achieve and exceed sales targets.
  • Ensure all paperwork and delivery documents are accurately completed, managing Contractor files and project details.
  • Achieve sales objectives through regular budget reviews.
  • Adhere to all company policies and procedures, maintaining a safe and ethical work environment.

Qualifications:

  • High School diploma or equivalent.
  • Experience in sales and/or customer service, preferably in a commercial coatings environment.
  • Prior experience in retail or customer service, ideally within a paint store or large retail setting.

Skills and Abilities:

  • Ability to follow instructions and read work orders.
  • Competence in interpreting safety rules and operational manuals.
  • Familiarity with Microsoft Office Suite and relevant software applications.
  • Strong communication skills with vendors regarding company products.
  • Knowledge of architectural coatings.
  • Exceptional selling, networking, and relationship-building skills.
  • Ability to work collaboratively across functions to meet customer satisfaction goals.
  • Strong problem-solving and negotiation skills.
  • Experience in the construction trade is a plus.
  • Familiarity with Salesforce CRM or similar systems.
  • Flexibility in adapting approaches to achieve account objectives.

Special Requirements:

  • Ability to lift up to 75 lbs. regularly.
  • Work schedule typically includes Monday to Friday with occasional weekends.