Restaurant Customer Success Manager
2 weeks ago
We are seeking a highly skilled Restaurant Customer Success Manager to join our team at Buyers Edge Platform. As a key member of our customer success team, you will be responsible for ensuring our restaurant customers achieve their business goals and objectives through the effective use of our software solutions.
About the Role:
- Establish clear retention goals and develop strategies to achieve them.
- Own the entire relationship with assigned customers, including onboarding, implementation, training, adoption, retention, and satisfaction.
- Assist customers with setting up and navigating our software solutions.
- Promote the value of our products and services to customers.
- Review customer complaints and concerns and seek to improve the customer experience.
- Use food service experience to connect with customers and provide a reasonable path for onboarding and adoption.
Requirements:
- Minimum of 5 years in a managerial food service position.
- Experience with Inventory Control Systems and Recipe costing for Restaurants.
- Exceptional ability to communicate and foster positive business relationships.
- Accountability and personal organization are essential.
- Analytical and process-oriented mindset.
- Bachelor's degree preferred.
- Minimum 5 years in Food service or Hospitality.
- Previous Management experience in Food service or Hospitality.
What We Offer:
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A comprehensive training and development program.
About Us:
We are a leading provider of software solutions for the restaurant industry. Our mission is to help restaurant operators achieve their business goals and objectives through the effective use of our software solutions. We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer.
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