Senior Business Analyst

4 weeks ago


Chicago, Illinois, United States United Airlines Full time

At United Airlines, we're on a mission to become the best airline in the history of aviation. As a Senior Analyst – Data Analytics, you'll play a critical role in advancing the delivery of meaningful analytics in support of IT performance and objectives.

This role will be analytical and collaborative, focusing on analysis and reporting across technology teams. You'll develop and refine metrics dashboards, track key performance indicators, and identify improvement opportunities for senior leaders.

Key responsibilities include:

  • Developing and maintaining reports and dashboards on financial and operating metrics
  • Performing thorough quality assurance to ensure the accuracy of data and information
  • Providing analytical support, conducting research, and reviewing the effectiveness of initiatives and IT performance
  • Analyzing current metrics and reporting, identifying gaps, and working with leadership to create and improve metrics
  • Conducting feasibility studies on efforts and costs of reporting on new metrics requirements

United Airlines values diverse experiences and perspectives. We encourage everyone who meets the minimum qualifications to apply. While having the desired qualifications makes for a stronger candidate, we welcome applicants who may not check all the boxes.

Qualifications include:

  • Bachelor's Degree and three years of work experience, or in lieu of a Bachelor's Degree, 6-9 years of related experience in Mathematics, Computer Science, Information Management, Statistics, or equivalent experience
  • 2-3+ years of relevant experience
  • 1+ years of interacting with senior leaders
  • Knowledge of Google Analytics (Big Query), Enterprise Data Warehouse, and SQL server
  • Skills in data analysis, data manipulation, and problem-solving
  • Skills in dashboard design
  • Analytical and problem-solving skills
  • Oral and written communication skills
  • Must be legally authorized to work in the United States for any employer without sponsorship

Preferred qualifications include:

  • 1+ years of experience with building reports and dashboards using BI tools (i.e., Tibco Spotfire, Tableau, Domo, PowerBI)
  • Knowledge of Project Management
  • Knowledge of Statistical Analysis
  • Skills in Business Consulting
  • Skills in negotiation and influence
  • Ability to comfortably deal with uncertainty and gaps in information

United Airlines is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.



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