IT Support Specialist

2 days ago


Middletown, United States Constellation Full time

{"**Job Summary**": "We are seeking a highly skilled IT Support Specialist to join our team at Constellation. As a key member of our IT department, you will provide technical support and assistance to our customers, ensuring their technical needs are met and exceeded.", "**Key Responsibilities**": "

* Provide technical support and assistance to customers via phone, email, and in-person
* Troubleshoot and resolve technical issues related to hardware, software, and peripherals
* Collaborate with internal teams to resolve complex technical issues
* Develop and maintain knowledge base articles to improve customer experience
* Participate in training and development programs to stay up-to-date with the latest technologies

", "**Requirements**": "

* Associate's degree and 2-4 years of experience in IT customer support or related field
* Strong technical skills, including Active Directory, Windows OS, Mac OS, Office 365, and mobile devices
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize multiple tasks

", "**What We Offer**": "

* Competitive salary range of $69,300 to $77,000
* Comprehensive benefits package, including bonus and 401(k)
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

"}



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