Resident District Manager I

2 days ago


Maryland City, Maryland, United States Compass Group, North America Full time
Job Summary

The Resident District Manager (RDM) is a key leadership position responsible for managing a large multi-unit dining account. As the primary point of contact for the client, the RDM will lead the team within the account and oversee the overall operation.

Key Responsibilities:
  • Lead, manage, and inspire a diverse team at a large account to provide top-notch service to the client, students, and community.
  • Drive and develop self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.).
  • May serve on district leadership team and participate in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community.
  • Foster a culture of transparency, understanding, education, safety, and accountability at the account.
  • Ensure client needs are met or exceeded, retain the account, find cross-sell opportunities, and assist in rebid process as directed.
  • Support functional areas of operation, including but not limited to safety, marketing, nutrition, and culinary.
  • Champion development within the account; conduct performance evaluations, along with succession planning for the account; have full understanding of all roles within operation.
  • Own the financial results for the account and work with leadership to ensure accuracy for reporting, forecasting, and budgeting processes.
  • Ensure consistent and fair administration of all policies and procedures.
Preferred Qualifications:
  • Bachelor's degree and minimum of three (3) years of management experience, preferably in foodservice or hospitality management.
  • Well-versed in all aspects of foodservice management with a proven track record of success.
  • Proven track record of leading a business and a team, strong customer service, and good business and financial acumen.
  • Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills.
  • Champions the inclusion mindset and is proactive, positive, professional, and resilient.
  • Excellent computer skills and proficiency with Microsoft Office suite and POS software.
  • Occasional travel required in this position.
About Compass Group, North America

Compass Group, North America is a leading foodservice and support services company that provides a wide range of services to businesses, institutions, and individuals. We are committed to delivering high-quality food and services that meet the needs of our clients and their customers.

We offer a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, and commuter benefits.

We are an equal opportunity employer and welcome applications from diverse candidates. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.



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