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Retail Customer Service Representative

2 months ago


Des Moines, Iowa, United States Sherwin-Williams Full time
About the Role

This position plays a vital role in the success of our retail stores. As a Customer Service Specialist, you will work closely with customers to understand their needs, provide expert advice on Sherwin-Williams products, and deliver exceptional customer experiences. Your primary goal will be to promptly resolve customer concerns, ensure maximum client satisfaction, and maintain the high quality and visual standards of our products and stores.

Key Responsibilities
  • Provide exceptional customer service, answering questions and addressing concerns in a timely and professional manner.
  • Work closely with customers to determine their needs and provide personalized recommendations on Sherwin-Williams products.
  • Resolve customer complaints and concerns in a fair and efficient manner.
  • Stay up-to-date with product features and maintain a high level of product knowledge.
  • Contribute to achieving excellent customer service and consistently meeting sales goals.
What We Offer

As a Sherwin-Williams employee, you will have access to a wide range of benefits designed to support your well-being and career growth. From retirement and health care to total well-being and daily commute, we strive to provide a comprehensive package that meets your needs.

Compensation and Benefits

Compensation decisions are based on a range of factors, including skill sets, experience, and training. The disclosed wage range takes into account the wide range of factors considered in making compensation decisions. The Company reserves the right to modify this information at any time, subject to applicable law.

Equal Employment Opportunity

Sherwin-Williams is an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.