Maintenance Supervisor
7 days ago
The Service Operations Manager is responsible for ensuring that our service technicians perform repairs efficiently and effectively, while maintaining a high level of customer satisfaction.
This role involves distributing repair orders, monitoring work progress, and ensuring timely completion of repairs. The Service Operations Manager will also be responsible for supervising service technicians, scheduling work, and inspecting vehicles upon completion of repairs.
Additionally, this role requires effective communication with customers, technicians, and other stakeholders to ensure seamless service delivery.
Key Responsibilities- Distribute repair orders to ensure efficient shop flow
- Monitor work progress to ensure timely completion of repairs
- Supervise service technicians and provide guidance as needed
- Schedule work and prioritize tasks to meet customer needs
- Inspect vehicles upon completion of repairs to ensure quality workmanship
- Communicate with customers to understand their needs and expectations
- Collaborate with other departments to ensure seamless service delivery
- High school diploma or equivalent
- Five years of industry experience, preferably in a supervisory role
- Proven experience working with internal and external customers
- Strong leadership and communication skills
- Ability to multitask and prioritize tasks effectively
- 401(k) match and employer discretionary contribution
- Three health insurance options, including an HSA option with a dollar-for-dollar match up to $1,200 per year
- Dental and vision insurance
- Credit union access
- Life insurance, short-term disability, and long-term disability
- Scholarship opportunities for employees' spouses and children
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