Senior Manager of Service Delivery, Cloud Engineering

1 week ago

Raleigh, North Carolina, United States Cox Communications Full time
Job Title: Senior Manager of Service Delivery, Cloud Engineering

Cox Communications is seeking a highly skilled Senior Manager of Service Delivery, Cloud Engineering to join our team. As a key member of our cloud engineering team, you will be responsible for managing a team of engineers who provide design, architecture, and migration planning for new customer projects.

Key Responsibilities:
  • Provide strategic and tactical leadership for the installation and managed services lifecycle.
  • Collaborate with managers, partners, and customers to deliver cloud solutions.
  • Implement best practices and standardized processes, remediate vulnerabilities throughout the delivery cycle.
  • Manage department operations to budget and financial targets.
  • Recruit, train, develop, coach, and appraise staff effectively.
  • Stay up to date on information and technology affecting functional areas to increase innovation and ensure best practices.
  • Plan and implement continuous improvement.
  • Operate within product offering and architectural standards throughout the implementation delivery lifecycle.
  • Partner to improve installation procedures by automating implementation steps.
  • Stay current with the security landscape with willingness to learn innovative technologies.
  • Lead and prioritize multiple concurrent projects and initiatives.
  • Mentor a diverse team of direct reports in their career progression.
Qualifications:
  • Bachelor's degree in a related discipline and 8 years' experience in a related field.
  • 3+ years' experience in management or leadership role.
  • Excellent communication, presentation, writing, and editorial abilities.
  • Excellent organizational and time management skills.
  • Well-developed problem-solving skills and the ability to manage multiple engagements are also required.
  • Require limited supervision and direction; drive results and set priorities independently.
  • Preferred MSP or consulting experience.
Technical Knowledge Requirements:
  • Microsoft Product Set: Windows Server, Active Directory, Microsoft Teams, Terminal Services, SQL, 365 / CSP.
  • Citrix Product Set: Netscaler, User Profile Manager, Workspace Environment Manager, General Knowledge Citrix Infrastructure.
  • VMware Product Set: ESXi, vCenter, vCloud Director, General Knowledge VMware Infrastructure.
  • Fortinet Product Set: FortiEDR, FortiEMS.
  • Additional Product Set: Monitoring/Ticketing tools - N-able, SalesForce, PRTG, BaaS - Veeam, DRaaS - Zerto.

Compensation includes a base salary of $129,100.00 per year. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today.

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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