Service Operations Manager

10 hours ago


High Point, North Carolina, United States Kane Selection Ltd Full time
Service Manager - Material Processing Equipment

Kane Selection Ltd, a leading American dealership in Material Processing, is seeking a seasoned Service Manager to join its successful team. This role offers a unique opportunity to lead a service department and drive business growth.

Key Responsibilities:
  • Build and develop a high-performing service department, comprising admin staff and front-line service technicians.
  • Collaborate closely with the parts and machine sales teams to ensure seamless operations.
  • Establish a safe and enjoyable working environment for service technicians and admin employees.
  • Provide exceptional customer support, ensuring optimal uptime for external customers' assets.
  • Onboard new employees, including service technicians and admin staff, and provide proactive training for all OEMs.
  • Implement telematics software to optimize operations and manage machine set-ups.
  • Manage service contracts and demos, ensuring a smooth transition from sales to service.
Requirements:
  • 4+ years' experience in a technical or service management lead role on heavy construction capital equipment.
  • Ability to write routine reports and correspondence, and communicate clearly with employees, vendors, and management.
  • Fluent in English, with Spanish an advantage.
  • Strong motivator with excellent communication skills.


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