Customer Service Representative
4 weeks ago
Customer Service Representative Job Description
At System One Holdings, LLC, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service experiences, managing customer interactions, and ensuring seamless customer journeys.
Key Responsibilities:
- Customer Interaction Management: Manage customer interactions with a customer-centric approach, ensuring a seamless experience.
- Order-to-Cash (OTC) and Customer Service Management: Oversee OTC and customer service management, focusing on client engagement.
- Customer Feedback and Retention: Maintain accurate data in CRM systems, schedule follow-ups, and ensure customer retention.
- Business Opportunities and Complex Queries: Deliver a high level of service while identifying business opportunities, addressing customer cases, and handling complex queries.
- Collaboration and Communication: Collaborate closely with internal teams, aligning priorities to meet customer needs and monitor delivery commitments.
Requirements:
- Education: High School Diploma minimum
- Experience: 2-5 years in Customer Service, Supply Chain, or Sales
- Customer-Facing Experience: Customer-facing experience in operations (e.g., Customer Service, Sales)
- Knowledge and Skills: Knowledge of order-to-cash processes, familiarity with cloud-based solutions (e.g., Service Cloud), ERP systems (e.g., SAP), and IT applications
Benefits:
System One Holdings, LLC offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
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