Service Advisor

2 weeks ago


Harrisonburg, Virginia, United States Steven Nissan Full time
Job Overview

We are seeking a highly organized and friendly Service Advisor to join our team at Steven Nissan. As a Service Advisor, you will play a critical role in ensuring our customers receive prompt, courteous, and positive service experiences.

Key Responsibilities
  • Ensure customer satisfaction by providing exceptional service and resolving any issues in a timely manner.
  • Manage the daily inventory of technicians' time to ensure efficient use of resources.
  • Coordinate with technicians to diagnose vehicle problems and schedule repairs.
  • Communicate effectively with customers to understand their needs and provide clear explanations of services and repairs.
  • Maintain accurate records of customer interactions and service history.
  • Collaborate with the service team to achieve departmental goals and objectives.
Requirements
  • Organized and friendly personality with excellent communication skills.
  • Ability to manage multiple tasks and prioritize responsibilities.
  • Strong problem-solving skills with a focus on customer satisfaction.
  • Ability to work in a fast-paced environment with minimal supervision.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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