Medical Support Assistant

4 weeks ago


Fort Collins, Colorado, United States Veterans Affairs, Veterans Health Administration Full time
Job Summary

The Advanced Medical Support Assistant is a critical member of our team, providing specialized administrative support to ensure the delivery of high-quality patient care. This role requires a unique blend of technical skills, communication expertise, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Provide administrative support to medical staff, including scheduling appointments, managing patient records, and coordinating clinical activities.
  • Collaborate with interdisciplinary teams to ensure seamless patient care, including communicating with clinicians, patients, and families.
  • Utilize advanced computer systems and software to manage patient data, schedule appointments, and track clinical activities.
  • Develop and maintain accurate and comprehensive patient records, ensuring compliance with regulatory requirements.
  • Provide exceptional customer service, responding to patient inquiries, and resolving issues in a timely and professional manner.
Requirements
  • 6 months of experience in a clerical, office, or customer service role, with a proven ability to acquire the necessary knowledge and skills to perform the duties of the position.
  • Ability to operate computerized programs and systems, including electronic health records and scheduling systems.
  • Advanced knowledge of medical terminology, including the ability to understand medical diagnoses and procedures.
  • Ability to communicate effectively with patients, families, and medical staff, both verbally and in writing.
  • Ability to work independently, prioritizing tasks and managing multiple responsibilities in a fast-paced environment.
Working Conditions

The work environment is primarily sedentary, with frequent use of a personal computer and keyboarding/data entry. The employee may be required to work in a variety of settings, including offices, nursing stations, and clinics, and may be exposed to communicable diseases.



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