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Client Field Services Engineer II

2 months ago

Washington, Washington, D.C., United States R3 LLC Full time
About the Role

We are seeking a highly skilled Client Field Services Engineer II to join our team at R3 LLC. As a key member of our IT team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT needs are met with the highest level of quality and service.

Key Responsibilities
  • Provide technical support to clients via phone, email, and on-site visits
  • Monitor and maintain service boards, handling customer-initiated and system-generated issues
  • Develop and maintain strong relationships with clients to promote high levels of customer satisfaction
  • Act as a primary escalation point for other Client Field Engineers in remediating service requests and incidents
  • Troubleshoot various issues, service requests, or incidents
  • Assist Enterprise Engineers and Architects with server/infrastructure migrations
  • Perform intermediate hardware troubleshooting and repair as needed
  • Work with senior staff members to resolve complex issues
  • Assist with daily client backup checks
  • Remote management of client computers and servers
Requirements
  • Previous experience at an MSP is preferred
  • Computer science or engineering-related field or equivalent work experience
  • Experience with Microsoft Windows 10 desktop operating systems
  • Experience with Microsoft Office 365
  • Familiarity with network troubleshooting
  • Knowledge of TCP/IP networking and related network services
  • Knowledge of Active Directory concepts and administration
  • Basic internet and email concepts (HTTP, SMTP, SSL) troubleshooting
  • Experience with Microsoft Intune
Preferred Additional Skills
  • CompTIA A+, Network+, Security+, MCSA certifications
  • ITIL Foundations Certification and/or ISO 20000 experience
  • Windows Server 2012/2012R2/2016/2019 experience
  • Mac OSX knowledge
Why Work with Us?
  • Competitive wages to reflect your experience and skills
  • Comprehensive medical, dental, and vision insurance plans
  • 401(k) with company match
  • Flexible time off policies
  • Remote work opportunities
  • Commitment to creating a positive impact on society
  • Opportunity to be part of an amazing team

R3 LLC is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment.