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Loss Control Manager

2 months ago

Edina, Minnesota, United States Western National Group & Umialik Insurance Full time
Job Title: Loss Control Manager

We are seeking a highly skilled Loss Control Manager to join our team at Western National Group & Umialik Insurance. As a Loss Control Manager, you will play a critical role in managing loss control initiatives that contribute to the company's growth and profitability goals.

Key Responsibilities:
  • Select, coach, develop, mentor, and retain staff to ensure loss control best practices are in place and company, departmental, and individual goals are met.
  • Lead and provide input for the development, maintenance, and implementation of loss control guidelines, processes, priorities, procedures, and best practices to ensure the profitable growth of the company.
  • Ensure alignment between staff skills / competencies with service strategy needs as well as internal best practices.
  • Identify skills gaps and build development strategies in collaboration with leadership.
  • Effectively triage work to achieve appropriate utilization of loss control resource capabilities.
  • Provide loss control services for complex and larger service accounts that assist in the reduction of exposure and loss ratio and create and implement mutually agreed-upon annual service plans.
  • Utilize expertise to adequately evaluate risk operations, exposures, and controls for underwriting.
  • Provide recommendations and resources to assist in the reduction of risk exposures to support company cost containment strategies in an effective manner.
  • Build and maintain productive relationships both internally and externally by utilizing individual credibility and applying business insight to communicate risk factors.
  • Assist in management of third-party loss control partners.
  • Independently and in partnership with marketing, claims, and underwriting, provide leadership in growing book of business by promoting loss control services.
  • Reviews and resolves any service concerns and issues from policyholder and agents and reports concerns to management when appropriate.
  • Makes decisions independently following established guidelines and procedures with room for discretion and interpretation.
  • Determines which commercial risks to offer continuing account service and continually assesses workload considering business priorities to direct workloads accordingly.
  • Interprets and executes company policies and guidelines.
  • Takes the lead and / or mobilizes action to resolve problems and / or improve processes.
  • Consistently acts according to our customer experience standards by responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer's expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer's issue is resolved.
  • Performs special projects and other duties as assigned.
Requirements:
  • Prior supervisory / management experience with demonstrated ability to mentor, coach, direct, and develop individuals.
  • Valid and unrestricted driver's license and acceptable driving meeting underwriting standards required.
  • Proven experience presenting technical training topics in an understandable format to large internal and / or external audiences.
  • Demonstrated understanding and implementation of industry best practices and standards.
  • Advanced knowledge of industry processes, hazards, and application of controls.
  • Demonstrated knowledge and application of DOT, NFPA, OSHA, MSHA, CPSC, ACGIH standards, and ergonomics.
  • Working knowledge of business insurance and independent agency environment.
  • Proficient use of various core systems, office and computer equipment, and software packages.
  • Bachelor's degree or equivalent combination of education and related business or technical work experience in the area of insurance or occupational health and safety.
  • Continuing education currently possessing one or more of the following certifications: Certified Safety Professional (CSP), Associate in Risk Management (ARM), Certified Risk Manager (CRM), Chartered Property Causality Underwriter (CPCU).
  • Ability to travel, including overnight, approximately 10%-20% of the time.
What We Offer:
  • Competitive compensation package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.
  • A commitment to diversity, equity, and inclusion.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.