Claims Resolution Specialist

2 weeks ago

Edina, Minnesota, United States Unavailable Full time
About Federated Insurance

Federated Insurance is a company that prioritizes its clients' success and provides tremendous opportunities for growth. Our employees are motivated to make a difference in others' lives while enhancing their own. We strive to create a work environment that embodies our values and commitment to diversity and inclusion.


Job Summary

We are seeking a skilled Claims Resolution Specialist to assist our clients through the claims process and help them return to normalcy after a loss. This is an in-office position that will work out of our Edina, MN office, located at 7700 France Avenue South. A work from home option is not available.


Key Responsibilities
  • Work with policyholders, physicians, attorneys, contractors, and others to ensure claims are resolved in a prompt, fair, and courteous way.
  • Explain policy coverage to policyholders and third parties.
  • Complete thorough investigations and document facts relating to claims.
  • Determine the value of damaged items or accurately pay medical and wage loss benefits.
  • Negotiate settlements with policyholders and third parties.
  • Resolve claims, which may include paying, settling, or denying claims, defending policyholders in court, compromising or recovering outstanding dollars.

Requirements
  • A four-year degree or equivalent business-related experience.
  • Experience in a customer service role in industries such as retail, hospitality, logistics, banking, automotive dealerships, vehicle rental, sales, or similar fields.
  • Ability to make confident decisions based on available information.
  • Strong analytical, computer, and time management skills.
  • Excellent written and verbal communication skills.
  • Leadership experience is a plus.

What We Offer

We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life, including competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching.


Employment Practices

All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.


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