Member Experience Associate

1 month ago


Royal Oak, Michigan, United States YMCA of Metropolitan Detroit Full time

The YMCA of Metropolitan Detroit is a non-profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and social responsibility. Our team is passionate about making a positive impact in the lives of those around us. As a Member Experience Associate, you will play a vital role in ensuring exceptional service and assistance to YMCA members, prospective members, and guests.

**Key Responsibilities:**

  • Provide excellent customer service to members and guests through greeting, managing, and addressing member concerns, and answering phones.
  • Maintain a neat, organized work area while engaging with members and families as you direct them to programs and activities.
  • Build a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values.

**Requirements:**

  • At minimum, a high school diploma or equivalent (18+ years of age).
  • Experience in customer service, preferably in a busy atmosphere, and typing knowledge.
  • Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.

**Benefits:**

  • FREE Family Membership & Discounted Access to Programs.
  • Flexible Scheduling.
  • Family-friendly Work Environment.
  • Employee Assistance Program & Retirement Plan.

The YMCA of Metropolitan Detroit is an equal opportunity employer and seeks to be an inclusive and welcoming environment for all. We hold all staff to the highest possible standards and require regular screenings and a code of conduct. We take any inappropriate interactions between program participants and staff very seriously and will fully cooperate with authorities in any case of abuse.


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