Senior Patient Care Coordinator
3 weeks ago
About Optum
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone.
Job Summary
The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.
Responsibilities
- First point of contact for our patients. Sets the tone for a positive experience
- Exhibits empathy, courtesy, competence, efficiency, and care
- Schedules appointments and procedures, following standard guidelines
- Uses multiple computer and phone systems to fulfill patient needs over the phone
- Verifies patient information, while documenting in their Electronic Health Record (EPIC)
- Advises patients of their responsibilities regarding insurance and referral information
What We Offer
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Requirements
- High School Diploma/GED (or higher)
- 2+ years of customer service experience
Preferred Qualifications
- 1+ years of experience in a healthcare setting
- EMR experience
- Knowledge/understanding of CPT/ICD-10 coding
- Excellent communication skills and phone etiquette
Location
The Polyclinic at Northgate Plaza, 5th Floor, 9709 3rd Ave NE, Seattle, WA
Role Type
Onsite
Schedule
Monday - Friday - 10:30 AM - 7:00 PM PST
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