Senior Customer Service Administrator

3 weeks ago


Flemington, New Jersey, United States Luxfer MEL Technologies Full time
Job Description

As a Senior Customer Service Administrator at Luxfer MEL Technologies, you will play a primary role in collaborating across departments to ensure the efficient management of our customer orders. Demonstrating natural leadership, your strong organizational skills and ability to effectively communicate and co-ordinate the team will be pivotal to our overall success.

Responsibilities:
  • Ensure adherence and completion of regular weekly and daily activities.
  • Management and coordination of the Customer Service Team activities.
  • Primary administrator for selected Key Accounts
  • Performance of twice-yearly Performance Reviews for the Customer Service Team.
  • Monitor performance of the Customer Service Team Scorecard.
Duties:
  • Order Processing, including Purchase Order review and order tracking
  • Quotation processing in support of the Sales Team
  • Collaborate with other departments to ensure smooth operations and customer satisfaction
  • Provide timely communications with customers to provide availability, shipping, and order status.
  • Maintain and update customer data as required.
Requirements:
  • Associate Degree in Business or 3+ years' experience in a similar role.
  • Strong organizational and time management skills
  • Excellent attention to detail
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Ability to learn and navigate new software systems quickly
  • Effective communication skills, both written and verbal
  • Ability to work independently and as part of a team
About Luxfer MEL Technologies:
Luxfer MEL Technologies is a global leader in the development, manufacture and supply of Magnesium and Zirconium based products. We are committed to a safe, drug-free work environment and pre-employment drug screening and background checks are required. We are an Equal Opportunity Employer and welcome applications from all qualified candidates.

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