Senior Customer Service Administrator
3 weeks ago
As a Senior Customer Service Administrator at Luxfer MEL Technologies, you will play a primary role in collaborating across departments to ensure the efficient management of our customer orders. Demonstrating natural leadership, your strong organizational skills and ability to effectively communicate and co-ordinate the team will be pivotal to our overall success.
Responsibilities:
- Ensure adherence and completion of regular weekly and daily activities.
- Management and coordination of the Customer Service Team activities.
- Primary administrator for selected Key Accounts
- Performance of twice-yearly Performance Reviews for the Customer Service Team.
- Monitor performance of the Customer Service Team Scorecard.
- Order Processing, including Purchase Order review and order tracking
- Quotation processing in support of the Sales Team
- Collaborate with other departments to ensure smooth operations and customer satisfaction
- Provide timely communications with customers to provide availability, shipping, and order status.
- Maintain and update customer data as required.
- Associate Degree in Business or 3+ years' experience in a similar role.
- Strong organizational and time management skills
- Excellent attention to detail
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to learn and navigate new software systems quickly
- Effective communication skills, both written and verbal
- Ability to work independently and as part of a team
Luxfer MEL Technologies is a global leader in the development, manufacture and supply of Magnesium and Zirconium based products. We are committed to a safe, drug-free work environment and pre-employment drug screening and background checks are required. We are an Equal Opportunity Employer and welcome applications from all qualified candidates.
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