Customer Service Ambassador

2 weeks ago


Rochester, Michigan, United States Planet Fitness Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free" experience.

Key Responsibilities
  • Provide exceptional customer service, greeting members and guests, and making them feel comfortable and welcomed.
  • Answer phone calls in a friendly manner and assist callers with various questions.
  • Check in members, provide tours of the club, sign up new members, log amenities, and communicate updates and billing issues to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Perform regular cleaning of the facility, bathrooms, equipment, front desk area, and amenities.
Qualifications and Physical Demands
  • Must be 18 years of age or older.
  • Punctuality and reliability are essential.
  • Customer service experience is preferred.
  • Continual standing and walking during shifts.
  • Continual talking to members and potential members in person and on the phone during shifts.
  • Ability to lift 45 pounds.
About Planet Fitness

Joining the Planet Fitness family means being part of a company that cares about bettering the health and wellbeing of our communities. We value diversity, create an inclusive culture, and encourage professional growth and development. We strive to make a positive impact in our local communities through our Judgement Free Generation philanthropic initiative.

We offer a supportive and engaging workforce, with a focus on creating an environment where everyone can feel they belong. We are an Equal Opportunity Employer.



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