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Senior Field Representative

2 months ago

Albuquerque, New Mexico, United States Ricoh USA, Inc. Full time
Job Summary

We are seeking a highly skilled Senior Field Representative to join our team at Ricoh USA, Inc. As a key member of our field services team, you will be responsible for providing exceptional technical support and service to our customers.

Key Responsibilities
  • Provide technical support and service to customers at their locations, ensuring prompt and efficient resolution of equipment issues.
  • Manage territory, inventory, and customer relationships to ensure optimal service delivery and customer satisfaction.
  • Collaborate with internal teams to resolve complex technical issues and provide expert-level support to customers.
  • Develop and maintain strong relationships with customers to drive revenue growth and improve customer satisfaction.
  • Stay up-to-date with industry developments and advancements to ensure continued technical expertise and knowledge.
Requirements
  • High school diploma or equivalent required; technical degree or certification preferred.
  • Minimum 3 years of experience in technical support or field services, with a focus on office equipment and technology.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Valid driver's license and reliable transportation required.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.