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Soccer Club Membership Manager

1 month ago

Harrison, New Jersey, United States New York Red Bulls Full time
Job Opportunity

The New York Red Bulls are seeking a highly skilled Member Services Executive to join their team. This role is responsible for driving revenue growth and enhancing the fan experience for existing season ticket holders.

Key Responsibilities
  • Develop and execute strategies to improve season ticket holder retention rates and grow the member base through referrals and prospecting.
  • Provide world-class service and build strong relationships with accounts to deliver customized communications, events, and benefits.
  • Collaborate with cross-functional teams to plan and execute events, programs, and initiatives that enhance the fan experience.
  • Utilize data and analytics to inform decision-making and drive revenue growth.
  • Stay up-to-date with industry trends and best practices to continuously improve service delivery and revenue growth strategies.
Requirements
  • Minimum of 2 years' experience in customer service, loyalty marketing, event management, and/or sales.
  • Strong planning and project management skills.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficient in Microsoft Office.
  • Comfort and experience working with various levels of staff and management.
  • Ability to work varying schedules, including nights and weekends, and travel up to 10%.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.