Customer Service Team Member

3 weeks ago


Louisville, Kentucky, United States Ajilon Full time

Ajilon Customer Service Representative Job Description

As a Customer Service Representative at Ajilon, you will be responsible for addressing member inquiries, questions, and concerns in all areas, including products, tracking numbers, and updating customer profiles. You will also verify customer billing information and shipping addresses, and function efficiently and productively in a high-volume telephone call center. Additionally, you will route escalated calls to the Call Center Supervisor.

Key Responsibilities:

  • Address member inquiries, questions, and concerns in all areas
  • Verify customer billing information and shipping addresses
  • Function efficiently and productively in a high-volume telephone call center
  • Route escalated calls to the Call Center Supervisor

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong customer service skills

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