Consumer Affairs Specialist

19 hours ago


Jersey City, New Jersey, United States Synergy Global Technologies Full time

Job Title: Consumer Affairs Specialist

Location: Jersey City, NJ

About the Job:

We are seeking a highly skilled Consumer Affairs Specialist to join our team at Synergy Global Technologies. The successful candidate will assist in developing and maintaining various programs, databases, and reports aimed at standardizing the consumer affairs support program.

Responsibilities:

  • Manage consumer questions, requests, comments, and concerns regarding GOYA branded products.
  • Maintain, organize, and prioritize consumer contacts received through numerous communication channels.
  • Ability to obtain relevant information from consumers and provide positive outcomes.
  • Handle high volume of consumer intakes and route to the appropriate departments and summarize data.

Requirements:

  • Five plus years of experience with consumer affairs or customer support for a consumer products company.
  • Experience with MS Office, Zen Desk, Quicken, and statistics is a plus.
  • Must be an effective communicator.

Estimated Salary: $60,000 - $80,000 per year

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.


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