Production Support Specialist II

2 days ago


Jersey City, New Jersey, United States Sumitomo Mitsui Financial Group, Inc. Full time

About SMBC Group

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SMBC Group is a top-tier global financial group, headquartered in Tokyo with a 400-year history. The group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. With over 130 offices and 80,000 employees worldwide, SMBC has a significant presence in nearly 40 countries.

Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York stock exchanges.

In the Americas, SMBC has a strong presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Leveraging its capital strength and value from Asian relationships, the group provides commercial and investment banking services to corporate, institutional, and municipal clients.

The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp., SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Role Overview

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The Payment & Compliance Application Support Specialist will provide technical support for the Bank's tier 1 payment and compliance applications. This role involves handling business user requests, technical issue resolution, application configuration, and deployment.

This exciting opportunity enables the successful candidate to work with applications carrying out payment instructions using SWIFT, CHIPS, FEDWIRE, CHAPS, SEPA, and BACS payment channels.

The support specialist will also have the chance to work with compliance and money laundering applications that screen payments against external sanctions feeds from various regulators.

Key Responsibilities

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  • Provide front-line technical support for the Payment & Compliance applications as part of a team based in EMEA and US.
  • Maintain a knowledge base of known issues and associated solutions.
  • Action and support compliance procedures to screen payments against a consolidated sanctions list, including OFAC, MOFA, BOE.
  • Use the Bank's automation tools to remove manual IT and business processes.
  • Work with vendors and internal teams to investigate technical issues and provide solutions.
  • Ability to work flexible hours, including rotational overnight shift (19:00-03:00 AM) and rotational evening and weekend on-call support when required.

Requirements and Qualifications

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  • 2+ years of technical experience in a production support role supporting payment and/or compliance applications.
  • Knowledge of shell scripting and Unix/Linux operating system.
  • Knowledge of FED, CHIPS, SWIFT, ISO 20022 payment formats.
  • Knowledge of sanctioned list screening for payments application.
  • Desirable skills: ServiceNow, Java/JEE, SQL, Application Servers, Messaging and Job Scheduling Systems, and Applications running on Azure platform.

Additional Information

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As an employee of SMBC, you will participate in a hybrid workforce model that allows you to work from home and from an SMBC office. Prospective candidates will learn more about their specific hybrid work schedule during the interview process.

We are an equal employment opportunity employer, considering all qualified applicants without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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