Consumer Affairs Support Specialist
6 days ago
We are seeking a highly skilled Consumer Affairs Support Specialist to join our team at Synergy Global Technologies in Jersey City, NJ. The estimated salary for this full-time position is around $60,000 - $80,000 per year.
**Job Summary:**
The successful candidate will play a vital role in developing and maintaining programs, databases, and reports aimed at standardizing consumer affairs support. They will be responsible for managing consumer inquiries, requests, comments, and concerns regarding GOYA branded products.
**Key Responsibilities:**
- Manage consumer contacts received through various communication channels, maintain organization, and prioritize tasks.
- Obtain relevant information from consumers and provide positive outcomes.
- Handle high volumes of consumer intakes and route them to the appropriate departments, summarizing data as needed.
- Possess excellent follow-up and follow-through skills, as well as strong people skills and effective communication abilities.
**Requirements:**
- Five plus years of experience in consumer affairs or customer support for a consumer products company.
- Proficiency in MS Office, Zen Desk, Quicken, and statistics is a plus.
**What We Offer:**
- Competitive salary range ($60,000 - $80,000)
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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