Building Support Specialist
5 days ago
This is a highly responsible and complex technical and administrative role for the Building Division that requires excellent communication skills. The successful candidate will handle a variety of important Division functions, including issuance of building permits, problem-solving, and providing excellent public service.
Key Responsibilities- Shares responsibility for the daily functioning of the office by acting as a lead in performing mid-level security tasks in POSSE, including extensive contact with the public and staff.
- Assists contractors, homeowners, and the public at the front counter and on telephone with a myriad of requests relating to building permits, inspections, and web services.
- Accepts, reviews, and processes permit applications, checks for compliance with technical criteria and submittal requirements, and reviews and issues permits.
- Provides customer service and technical accuracy are essential competencies for this position.
- Greets customers, answers telephones and emails, and reviews forms for accuracy and completeness.
- Explains permit procedures, forms, fees, determines if documents are missing, conveys messages, handles requests for information, resolves problems and complaints within the realm of responsibility.
- Utilizes computer for preparation of complex correspondence and spreadsheet development, data entry, and inquiry, and records research and maintenance.
- Initiates the permitting processes electronically for building, electrical, mechanical, plumbing, and demolition permits and upon approval, issues permits.
- Receives payments for permits, re-inspection fees, and other fees at the front counter or by mail, processes payments accordingly, and maintains statutorily required records.
- Processes refund requests from contractors and homeowners to submit to Treasurer for reimbursements.
- Utilizes various computer systems and programs to enter, store, and/or retrieve information as requested or otherwise necessary.
- Establishes and maintains a variety of tangible documents, filing and retrieving information as requested or otherwise necessary for issuance of permits, including the preparation and processing of received file documents daily into electronic imaging.
- High school diploma or GED.
- Three years of experience in dealing with public and performing varied office and administrative tasks supplemented by courses in accounting, bookkeeping, budgeting, office administration, or related work.
- A combination of education and experience may be considered.
- International Code Council (ICC) Permit Technician Certification is preferred.
Work is generally performed in a typical office environment. However, occasional field work is required.
Reasonable accommodations may be made to allow individuals with disabilities to perform the essential duties.
The employee is required to stand, walk, sit, talk, hear, and reach with hands and arms. Employee must be able to lift approximately 20 lbs.
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