Customer Service Representative
2 weeks ago
This role is responsible for managing customer orders from receipt to shipment. As a key member of the YORK Factory Direct Distribution team at our Hanover Hub, you will work closely with the regional sales force and other departments to deliver exceptional customer service.
Key Responsibilities
- Communicate effectively with customers via various channels to resolve inquiries and issues.
- Enter customer orders into the order entry system in a timely manner.
- Promote and support sales initiatives to drive business growth.
- Collaborate with internal teams to ensure seamless order processing and customer satisfaction.
- Research and resolve customer complaints and concerns.
- Provide timely updates on order status and backorder information.
- Process credit and return requests efficiently.
- Perform daily maintenance to ensure timely order delivery.
Requirements
- High school diploma or equivalent combined education and experience.
- Experience in customer service and high-volume call handling.
- Proficiency in Windows operating environment, including email and Microsoft Office software.
- Strong interpersonal and decision-making skills.
- Effective communication and organizational skills.
- Strong conflict resolution skills.
- Ability to work in a fast-paced, high-volume environment.
- Forklift experience.
About Us
Johnson Controls is an equal employment opportunity and affirmative action employer. We value diversity and inclusion in the workplace and are committed to providing a fair and equitable environment for all employees and applicants.
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