Eligibility Worker I

3 weeks ago


San Bernardino, California, United States County of San Bernardino, CA Full time
Job Summary

We are seeking a highly skilled and motivated Eligibility Worker I to join our team at the County of San Bernardino, CA. As a key member of our Transitional Assistance Department, you will play a critical role in determining eligibility for public assistance programs such as cash aid, CalFresh, and Medi-Cal.


Key Responsibilities

  • Elicit and review financial information from the public to determine initial and continuing eligibility for public assistance programs
  • Interpret and explain program regulations to clients and stakeholders
  • Make appropriate referrals to community resources to support clients in need
  • Participate in a paid training program to develop skills and knowledge in case management and public assistance programs
  • Work in a fast-paced environment utilizing an automated system to determine eligibility

Requirements

  • Two years of full-time experience interviewing and gathering financial, family, or personal information from the public over the phone or in-person
  • Experience must include computer usage
  • Option 2: One year of full-time experience interviewing and gathering financial, family, or personal information from the public over the phone or in-person AND 15 semester (23 quarter) units of completed college coursework in behavioral/social science or business/public administration
  • Option 3: Thirty (30) semester (45 quarter) units of completed college coursework in behavioral/social science or business/public administration
  • Option 4: Completion of an Associate's degree or higher in any field
  • Option 5: Completion of the Case Management in the Public Sector Certificate from San Bernardino Valley College or Certificate of Completion from the SBC Career PathBuilder Program
  • Option 6: Six (6) months of full-time experience working as a Public Service Employee (PSE) with the Transitional Assistance Department (TAD)

Preferred Qualifications

  • Excellent interpersonal, customer service, time management, and computer skills
  • Call center/customer service center experience
  • Bilingual skills

What We Offer

  • A competitive salary range of $39,852.80-$49,587.20 annually
  • A comprehensive benefits package, including health, dental, vision, and life insurance
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

Please note that this is a general job description and may not include all the responsibilities and requirements of the position. We are an equal opportunity employer and welcome applications from diverse candidates.



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