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IT Field Service Technician
2 months ago
Pacific Office Automation is a leading provider of document imaging and technology solutions, with a strong presence in the western United States. We are seeking an experienced IT Field Technician to join our team in Orange, CA.
Key Responsibilities- Troubleshoot and diagnose network connectivity issues with desktops, laptops, servers, firewalls, switches, and wireless access points.
- Communicate with customers to gather information for troubleshooting and resolve network-related problems.
- Collaborate with sales representatives, customers, and remote technicians to ensure seamless network support.
- Contribute to a dynamic and customer-focused team, providing exceptional service and support.
- Strong computer knowledge and problem-solving skills.
- Excellent written and oral communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Associates degree preferred, but not required.
- VOIP technology experience a plus.
- Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
- Network+, A+, Microsoft MD-100, Microsoft MD-101 Certifications are a plus.
- $22 - $30 an hour DOE.
- Opportunities for advancement and growth into leadership roles.
- A team-player environment with a focus on customer success.
- Medical/Dental/Vision/Life insurance plans.
- Matched 401k.
- PTO, Vacation, Sick Leave.
- FSA/HSA Programs.
Pacific Office Automation is an equal employment opportunity employer, committed to creating a diverse and inclusive work environment. We celebrate our employees' differences and strive to provide opportunities for growth and development.
