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Regional Field Service Manager
2 months ago
MCC, the global leader in premium labels, is seeking a skilled Regional Field Service Manager to join our team. As a key member of our Field Service Management team, you will play a critical role in providing expertise and assistance to internal and external clients.
Key Responsibilities:- Provide process audits and industry expertise to client facilities and internal MCC locations, including customer training on using MCC products with their equipment.
- Reduce costs related to product failures by assisting with root cause analysis and corrective actions via onsite visits or conference calls.
- Support MCC R&D and Technical Development Teams in developing market-ready products, offering feedback from customer process audits on unique operational needs.
- Collaborate with equipment and adhesive suppliers to meet customer requirements and identify new opportunities.
- Build communication links and rapport with customers' production and purchasing teams.
- Submit timely written and verbal reports from customer visits, documenting equipment, settings, adhesives, and quality requirements.
- Ensure follow-up on customer issues and trial reports to confirm resolution.
- Work with R&D and Technical Development Teams to ensure Trial Forms are accurate and complete for successful trials.
- Four to six years of related experience or a two-to-four-year degree with the ability to demonstrate mechanical aptitude.
- Strong communications skills (oral, written, and presentation) and the ability to successfully communicate at all levels within the customer organization and internal MCC organization.
- Ability to work in teams and individually with little guidance other than strategic direction.
- Mechanical aptitude and a strong understanding of label application equipment is a plus.
- Experience in Project Management is a plus.
- Up to 85% travel to the Americas region is required for this role.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- The employee must occasionally lift and/or move up to 40 pounds.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
MCC fosters an inclusive culture that respects and embraces our teammates' diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of peoples' gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin, or other characteristics.
