Client Support Specialist

2 weeks ago


Glens Falls, New York, United States Flomatic Full time

Flomatic has been a leader in the manufacturing of premium valves for over 90 years. Our team is dedicated to delivering value, focusing on customer satisfaction, and maintaining an environmentally responsible approach. Our ongoing achievements in the water and wastewater sectors are a testament to the collective expertise, integrity, and operational excellence of our committed workforce.

We are looking for a proactive and organized individual with strong communication skills to contribute to our expanding global valve manufacturing operations in the Industrial/Municipal, Plumbing, and Water/Wastewater sectors. The ideal candidate will foster teamwork, manage time effectively, and demonstrate problem-solving abilities to address customer challenges.

Key Responsibilities:

  • Handle customer inquiries through various channels including phone, email, and live chat with professionalism and efficiency.
  • Diagnose and resolve customer issues and complaints by offering suitable solutions within specified timeframes.
  • Engage potential customers through proactive outreach, including cold calling, to introduce our products and generate leads.
  • Conduct follow-up calls with existing customers to assess satisfaction, gather feedback, and resolve any ongoing concerns.
  • Collaborate with sales representatives to follow up on open quotes and ensure timely communication.
  • Accurately input and process purchase orders in the system, ensuring all information is correct and submitted promptly.
  • Maintain comprehensive knowledge of our product offerings to assist customers effectively and provide precise information.
  • Work collaboratively with sales, technical support, and other relevant departments to ensure high-quality customer service delivery.

Qualifications:

  • High School diploma or equivalent required.
  • Minimum of 2 years of experience in Manufacturing Customer Service.
  • Proficient in MS Word, MS Excel, and Windows.
  • Experience in data entry is essential.
  • Experience in International Exporting is a plus.

If you are eager to enhance customer service operations and contribute your expertise to our organization, we welcome your application. Our team is enthusiastic about finding a motivated and energetic individual to join us.

Flomatic is committed to equal employment opportunities. Employment decisions are made without regard to race, color, national or ethnic origin, religion, age, sex, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Flomatic offers a comprehensive benefits package after a 60-day introductory period:

  • Medical insurance with company-sponsored HRA.
  • Dental insurance.
  • Vision insurance.
  • 401(K) matching.
  • Company Profit Sharing Program.
  • Generous PTO and 12 paid holidays annually.

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