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Client Support Specialist
2 months ago
Flomatic has been a leader in the production of premium valves for over nine decades. Our team is dedicated to values, customer satisfaction, and environmental responsibility. The ongoing success we experience in the water and wastewater sectors is a testament to the expertise, integrity, and operational excellence of our committed workforce.
We are seeking a proactive and organized individual with strong communication abilities to enhance our customer service operations. The ideal candidate will foster teamwork, demonstrate effective coordination, and manage time efficiently. A knack for problem-solving and the ability to collaborate with others to address customer challenges is essential.
Key Responsibilities:
- Address customer inquiries through various channels including phone, email, and live chat promptly and professionally.
- Identify and resolve customer issues by offering suitable solutions and alternatives within designated timeframes.
- Engage potential customers through proactive outreach, including cold calling, to introduce our product range and generate leads.
- Conduct follow-up calls with existing customers to assess satisfaction, gather feedback, and resolve any ongoing concerns.
- Maintain regular communication regarding open quotes in collaboration with sales representatives.
- Ensure accurate entry and processing of purchase orders in the system, verifying all details for correctness and timeliness.
- Develop a comprehensive understanding of our products to assist customers effectively and provide precise information.
- Collaborate closely with sales, technical support, and other relevant teams to deliver consistent and high-quality customer service.
Qualifications:
- High School diploma or equivalent.
- Minimum of 2 years experience in Manufacturing Customer Service.
- Proficient in MS Word, MS Excel, and Windows.
- Experience in data entry is required.
- Experience in International Exporting is a plus.
If you are eager to contribute to a dynamic organization and enhance customer service processes, this position may be an excellent fit for you. We are excited to welcome a motivated and energetic individual to our team.
Flomatic offers a comprehensive benefits package following a 60-day introductory period:
- Medical insurance with company-sponsored HRA.
- Dental insurance.
- Vision insurance.
- 401(K) matching.
- Company Profit Sharing Program.
- Generous PTO and 12 paid holidays annually.
Flomatic Valves is committed to equal employment opportunities. Employment decisions are made without regard to race, color, national or ethnic origin, religion, age, sex, sexual orientation, gender identity or expression, or any other characteristics protected by law.
