Aviation Customer Experience Agent
2 days ago
We are seeking an experienced Customer Service Agent to join our team at Advanced Air, LLC in Phoenix, AZ. As a key member of our operations team, you will be responsible for providing exceptional customer service to our passengers and guests.
Key Responsibilities:
- Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner
- Answer calls to provide information, resolve problems or complaints, and assist as needed
- Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service
- May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets
- Communicate with customers when a flight has been delayed or canceled and work to re-accommodate them according to company policy
- Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquiries both in-person and over the telephone
- Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers
- Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manning; Ground servicing equipment duties as needed
- Oversee passenger unloading of firearms in accordance with training, policy, and TSA, and assist passengers, as needed
- Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning as required
- Maintain AA brand standards and consistency in the ground experience
- Maintain positive customer relations at all times by using good judgment and the ability to multitask
- Ensure accuracy of passenger manifest via Jet Insight
- Ensures FAA, TSA, Airline, and Airport regulations are followed at all times
Requirements:
- Must have authorization to work in the U.S.
- Must have valid Driver's license and clean driving record
- 2+ Years of Customer Service Experience
- Experience with Microsoft Office products including Outlook, Word and Excel
- Excellent communication and problem-solving skills
- Ability to push/pull/lift 50 lbs. for extended periods of time
- Ability to work efficiently under time constraints
- High School diploma or GED equivalent
Why Work with Us:
- We offer competitive salaries and benefits packages
- We prioritize employee growth and development
- We foster a culture of inclusivity and diversity
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