Aviation Customer Experience Agent

2 days ago


Phoenix, Arizona, United States Advanced Air , LLC Full time
About This Job

We are seeking an experienced Customer Service Agent to join our team at Advanced Air, LLC in Phoenix, AZ. As a key member of our operations team, you will be responsible for providing exceptional customer service to our passengers and guests.

Key Responsibilities:

  • Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner
  • Answer calls to provide information, resolve problems or complaints, and assist as needed
  • Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service
  • May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets
  • Communicate with customers when a flight has been delayed or canceled and work to re-accommodate them according to company policy
  • Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquiries both in-person and over the telephone
  • Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers
  • Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manning; Ground servicing equipment duties as needed
  • Oversee passenger unloading of firearms in accordance with training, policy, and TSA, and assist passengers, as needed
  • Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning as required
  • Maintain AA brand standards and consistency in the ground experience
  • Maintain positive customer relations at all times by using good judgment and the ability to multitask
  • Ensure accuracy of passenger manifest via Jet Insight
  • Ensures FAA, TSA, Airline, and Airport regulations are followed at all times

Requirements:

  • Must have authorization to work in the U.S.
  • Must have valid Driver's license and clean driving record
  • 2+ Years of Customer Service Experience
  • Experience with Microsoft Office products including Outlook, Word and Excel
  • Excellent communication and problem-solving skills
  • Ability to push/pull/lift 50 lbs. for extended periods of time
  • Ability to work efficiently under time constraints
  • High School diploma or GED equivalent

Why Work with Us:

  • We offer competitive salaries and benefits packages
  • We prioritize employee growth and development
  • We foster a culture of inclusivity and diversity

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