Senior Director, Quality Management

3 weeks ago

Bentonville, Arkansas, United States Walmart Full time
Job Description

At Walmart, we are seeking an experienced and visionary Senior Director of Quality to lead and enhance our quality management initiatives. This role is pivotal in ensuring that our products and services consistently meet the highest standards of excellence, fostering a culture of continuous improvement and customer satisfaction.

Key Responsibilities
  • Quality Project Execution: Develop and implement plans to ensure team members have the information, training, resources, and implementation time to succeed. Remove barriers to delivering customer/member value, service, and support. Review project progress against timelines. Develop and upgrade work assignments and processes to accomplish goals across functions, organizations, and geographies.
  • Quality Management System: Develop, implement, and maintain a quality management system aligned with recognized standards (e.g., ISO 9001) to ensure best practices are followed.
  • Culture of Open Communication: Foster a culture of open communication, teamwork, and professional development. Empower employees to take ownership of quality and contribute to the overall success of the company.
  • Customer Requirements: Deliver high-quality customer requirements ensuring that quality standards are met throughout the supply chain process. Display data results and develop plans and procedures to prevent future losses.
  • Product Quality: Deliver high-quality products by developing and executing strategies for the Ambient network, including mitigation plans to ensure quality. Leverage experience, insight, competitive analysis, and data to determine how to best exceed customer and member needs.
  • Supply Chain Applications: Develop technical strategies for Supply Chain applications and systems by promoting an understanding of the technology and business roadmap. Predict, evaluate, and integrate new complexities, challenges, and responsibilities.
  • Continuous Improvement: Drive continuous process improvement and innovation by identifying inefficiencies in current quality processes. Improve the agility of the team. Adopt industry trends for innovation.
  • Customer Impact: Deliver new products with minimum customer impacts by ensuring that quality standards are met throughout the delivery process. Present and publish analysis results. Develop plans and procedures to prevent future losses.
  • Business Strategy: Provide overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices.
  • Supplier Quality: Collaborate with supplier quality team to ensure that the merchandise and services meet the quality standards.
  • Quality Control: Implement rigorous testing, inspection, and quality control measures to continuously reduce defects and non-conformities.
  • Talent Management: Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning.
  • Integrity and Ethics: Cultivate an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices.
  • Community Outreach: Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives.

Preferred Qualifications

  • Proven experience in quality management, preferably in a senior leadership role.
  • Strong understanding of quality management systems, standards, and requirements.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to analyze data and trends and make data-driven decisions.
  • Experience in continuous improvement and lean principles.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Education Benefits

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Annual Salary Range

The annual salary range for this position is $130,000.00-$260,000.00. Additional compensation includes annual or quarterly performance bonuses.

Additional Compensation

Additional compensation for certain positions may also include: Stock

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in human resources, engineering, supply chain, or related area and 6 years' experience in consulting, project management, business strategy, or related area.

Option 2: 8 years' experience in project management, business strategy, or related area. 3 years' experience leading cross-functional teams. 3 years' experience with advanced functionalities of Microsoft Office.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.

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