Assistant Branch Manager
1 week ago
At Trustco Bank, we are seeking a highly skilled and experienced Assistant Branch Manager to join our team. As a key member of our branch operations, you will play a vital role in ensuring the efficient operation of our branch, providing exceptional customer service, and driving sales growth.
Key Responsibilities:- Manage the branch in the absence of the Branch Manager
- Supervise head tellers and tellers, providing guidance and support to ensure excellent customer service
- Build and promote branch identity, drive sales, and promote overall ownership and accountability for improving customer service and branch success
- Provide quality customer service through personal contact with customers and prospects, adhering to company policy
- Handle customer issues in person or over the phone, researching and resolving issues related to bank products or services
- Review and approve requests, including cashing large checks, authorizing bank checks or general ledger tickets, and approving various reports and paperwork
- Work to meet existing branch performance standards in areas such as operating control loss, tellers' level of experience, bank secrecy, and compliance with established policies and procedures
- High School Diploma or equivalent education or experience
- Supervisory experience
- Customer service experience
- Cash handling experience
- Effective verbal communication skills
- Well-organized with the ability to manage multiple tasks
- Ability to work well in small groups
- Bachelor's degree
- Previous banking experience
The work environment is typical of a retail banking setting, with ambient room temperatures, lighting, and traditional equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Please note that this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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