**Technical Supervisor
3 days ago
The Technical Supervisor is a key member of our team at Len The Plumber, responsible for managing all aspects of our plumbing technicians' technical training and quality assurance. This role requires a strong leader who can guide apprentices through our Plumbing Academy Training Program and work cross-functionally with all branch teams.
Key Responsibilities- Manage all aspects of plumbing technicians' technical training, including the Apprenticeship Program and advanced technical training.
- Perform quality assurance inspections in the field and provide excellent customer satisfaction.
- Work closely with service managers to onboard new technicians and propose action plans based on findings.
- Assess individual technicians' technical deficiencies and train accordingly, while ensuring customer satisfaction.
- Evaluate the quality of technical work performed by technicians and coach/train accordingly.
- Schedule vendor, technical, and service system training.
- Network to support hiring of technically competent technicians.
- Work closely with service managers to periodically update the performance dispatch matrix to match the most competent service technician to the right call.
- Conduct a yearly review of truck stock usage and make recommendations to the branch manager.
- Master Plumber license or Journeyman license preferred.
- Proven leadership, mentorship, and coaching abilities.
- Ability to develop a technical training curriculum (both team and individual plan).
- Ability to provide excellent customer service.
- Ability to work cross-functionally in a mature, professional, and courteous manner.
- Ability to solve problems and develop an appropriate action plan.
- Ability to successfully train a technical workforce by demonstrating technical excellence and patience.
- Excellent interpersonal and communication skills.
- Excellent organizational and follow-through skills.
- Ability to work extended hours, weekends, and holidays in line with the company's needs.
- Ability to be reached off-hours to support technicians working in the field, if requiring technical assistance.
- Service Titan experience.
- Proven record of customer service excellence and a result-driven approach.
- Microsoft Office suite of applications preferred.
- Ability to run reports and use Excel to export data and create spreadsheets.
- Ability to create PowerPoint presentations.
- Proven record of excellent technical expertise on all types of installations.
- Minimum of 3 years of field training work in the residential plumbing industry.
- Competitive compensation based on experience.
- Competitive dental, vision, and healthcare plans.
- 401(k) matching.
- Short-term and long-term disability.
- Life insurance.
- PTO.
- Paid holidays.
- Employee Assistance Program (EAP).
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