AI-Driven IT Support Transformation Leader

7 days ago


Boston, Massachusetts, United States Boston Consulting Group Full time

Job Summary

We are seeking an experienced AI-Driven IT Support Transformation Leader to join our team at Boston Consulting Group. In this role, you will lead the development of a self-service chatbot utilizing state-of-the-art technologies such as AWS Bedrock, industry-foundational language models, and LangChain.

About the Role

You will be responsible for designing, developing, testing, and deploying the chatbot, ensuring it integrates seamlessly with IT Service Management tools preferably ServiceNow. Your knowledge of Service Desk processes will be essential in optimizing the chatbot to handle various IT support scenarios effectively.

Key Responsibilities

  • Design and develop a self-service chatbot using AI-driven technologies.
  • Lead the integration of the chatbot with IT Service Management tools.
  • Optimize the chatbot to handle various IT support scenarios.
  • Collaborate with cross-functional teams to ensure successful deployment and operation of the chatbot.
  • Mentor and guide chapter members in their professional growth and development.

Requirements

  • Bachelor's degree in Computer Science, Statistics, or related field.
  • At least 10 years of experience in AI/ML development and experimentation.
  • Experience with leveraging, training, and fine-tuning Foundation Models.
  • Strong knowledge of AI, machine learning, and natural language processing.

What We Offer

We offer a competitive salary of $170,000 - $220,000 per year, depending on experience, plus benefits, including health insurance, retirement plan, and paid time off. Boston Consulting Group is an Equal Opportunity Employer and welcomes applications from diverse candidates.



  • Boston, Massachusetts, United States SAP Leanix Full time

    Company OverviewSAP LeanIX is a leading provider of Enterprise Architecture Management (EAM) solutions, empowering organizations to drive modernization and continuous business transformation. Our software-as-a-service platform enables transparency, visualization, assessment, and management of IT landscapes, leveraging AI-driven insights to inform strategic...


  • Boston, Massachusetts, United States Ascensus Full time

    At Ascensus, our technology is more than just a solution. It powers the business that helps millions of people save for what matters – retirement, education, and healthcare. Our experts tackle exciting challenges in collaborative teams, working in an environment where individual and career development is always valued. Technology professionals leverage...


  • Boston, Massachusetts, United States Capital One Full time

    Job OverviewAt Capital One, we are pushing the boundaries of artificial intelligence to revolutionize the banking industry. As a Senior AI Engineer, you will be at the forefront of developing responsible and reliable AI systems that change banking for good.We have been pioneers in using machine learning to create real-time, personalized customer experiences....


  • Boston, Massachusetts, United States 1910 Genetics Full time

    We are seeking a Strategic Operations Manager to join our team at 1910 Genetics, a pioneering biotechnology company leveraging AI to transform drug discovery and development.As a key member of our Senior Leadership Team, you will partner with the CEO and other executives to drive departmental goals, develop strategic plans, and implement operational...


  • Boston, Massachusetts, United States Capital One Full time

    At Capital One, we are pioneering responsible and reliable AI systems, revolutionizing banking.OverviewWe are an industry leader in leveraging machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent position us at the forefront of enterprises utilizing AI.Job DescriptionYou...


  • Boston, Massachusetts, United States OfferFit Full time

    Job DescriptionWe are seeking a highly skilled Solutions Architect to join our team. As an individual contributor, you will work closely with our Sales team to educate enterprise customers on our product, set up and run proofs-of-concept, and lead technical discussions of a highly technical nature.This role requires a strong consultative relationship builder...


  • Boston, Massachusetts, United States OfferFit Full time

    Role OverviewWe're seeking a highly skilled AI Transformation Lead to join our team at OfferFit. In this role, you will be responsible for managing all phases of program execution, from designing and configuring use cases to expanding their reach.Our ideal candidate is passionate about technical program delivery, process engineering, and strategy...

  • Chief AI Strategist

    6 days ago


    Boston, Massachusetts, United States Smartcat Full time

    Drive Innovation in Multilingual ContentSmartcat is revolutionizing the $100B industry of multilingual content by leveraging AI technology. As a Chief AI Strategist, you will play a key role in shaping our AI strategy and unlocking new use cases or reinventing existing user experiences to deliver measurable value to enterprise clients.About the RoleThis...


  • Boston, Massachusetts, United States 1910 Genetics Full time

    **Breakthroughs in AI-Powered Drug Discovery**We are seeking a highly skilled AI Research Scientist II to join our innovative team at 1910 Genetics, a pioneering biotechnology company at the forefront of AI-driven drug discovery.**About Us**At 1910 Genetics, we're revolutionizing the drug discovery process by harnessing the power of AI. Our cutting-edge...


  • Boston, Massachusetts, United States Unreal Gigs Full time

    Job OverviewWe are at the forefront of artificial intelligence research and development, driving innovation in cutting-edge AI technologies that transform industries and improve lives.About Unreal Gigs:A leading player in AI-focused tech, we're dedicated to developing AI solutions that tackle complex problems across various domains. Our mission is to...

  • Software Engineer

    7 days ago


    Boston, Massachusetts, United States Gradient AI Full time

    Job SummaryWe are seeking a skilled Software Engineer to join our team at Gradient AI. This is a challenging role that requires a strong background in Python, React, and relational databases.About the RoleAs a Software Engineer, you will be responsible for designing and building scalable distributed systems using AWS or other cloud environments. You will...


  • Boston, Massachusetts, United States SAP Leanix Full time

    We are seeking an experienced Transformation Leader to spearhead our Business Innovation team in Boston. As a key member of our esteemed organization, you will be responsible for driving the evolution of our transformation advisory offerings in the US, with a specialized focus on SAP S/4HANA and Cloud Transformation.Your primary responsibility will involve...


  • Boston, Massachusetts, United States Takeda Pharmaceutical Full time

    Takeda Pharmaceutical is seeking a Process Safety Leader to join our team in Boston, MA. As a leader in the field of pharmaceutical innovation, we are committed to creating medicines that transform lives.We offer a competitive salary range of $133,000 - $209,000 per year, as well as a comprehensive benefits package, including medical, dental, and vision...


  • Boston, Massachusetts, United States Reliant AI Full time

    About UsAt Reliant AI, we're revolutionizing the way organizations harness the power of generative AI to drive informed decision-making. With a strong foundation in reinforcement learning and natural language processing, our cutting-edge algorithms analyze key information sources to provide comprehensive answers for complex queries.We're a team of...


  • Boston, Massachusetts, United States Capital One Full time

    At Capital One, we are pushing the boundaries of responsible and reliable AI systems to transform banking. Our innovative use of machine learning has enabled real-time, personalized customer experiences. With a strong focus on technology infrastructure and world-class talent, we are at the forefront of enterprises leveraging AI.Our VisionWe are committed to...


  • Boston, Massachusetts, United States Fidelity TalentSource LLC Full time

    About the RoleFidelity TalentSource LLC is seeking an experienced Digital Transformation Leader to drive business growth and digital capabilities organization. This role will oversee the portfolio for digital transformation and shared digital capabilities product area through the entire product lifecycle.Key ResponsibilitiesSupport the strategic direction of...


  • Boston, Massachusetts, United States 1910 Genetics Full time

    Unlock Your Potential as an AI Research Scientist at 1910 GeneticsWe are a pioneering biotechnology company at the forefront of drug discovery, leveraging our cutting-edge ITOTM platform to revolutionize the industry. Our team is passionate about harnessing the power of AI to develop innovative solutions for complex challenges.About the Role:As an AI...


  • Boston, Massachusetts, United States Publicis Sapient Full time

    Job OverviewWe are seeking an experienced Digital Transformation Leader to join our team at Publicis Sapient.About the RoleThe ideal candidate will have a proven track record of driving growth and innovation in the healthcare sector, with a strong understanding of industry trends and challenges.Main ResponsibilitiesLead stewardship for 1-3 healthcare...


  • Boston, Massachusetts, United States TBWA\Chiat\Day Full time

    We are seeking a senior IT leader to join our team and drive the planning, execution, and management of IT projects that support our company goals. Reporting to the Chief Technology Officer, you will establish 1910's standard IT best practices and oversee IT onboarding and offboarding tasks, hardware management, and relationships with external vendors. You...


  • Boston, Massachusetts, United States Smartcat Full time

    Transform Global Enterprises with AI-Driven Content SolutionsSmartcat, a pioneering force in the language AI industry, seeks an experienced Multilingual Content Strategist to spearhead the expansion of our AI-powered SaaS. As a key member of our strategic sales team, you will be instrumental in driving growth and innovation across global enterprises.About...