AI-Driven IT Support Transformation Leader
7 days ago
Job Summary
We are seeking an experienced AI-Driven IT Support Transformation Leader to join our team at Boston Consulting Group. In this role, you will lead the development of a self-service chatbot utilizing state-of-the-art technologies such as AWS Bedrock, industry-foundational language models, and LangChain.
About the Role
You will be responsible for designing, developing, testing, and deploying the chatbot, ensuring it integrates seamlessly with IT Service Management tools preferably ServiceNow. Your knowledge of Service Desk processes will be essential in optimizing the chatbot to handle various IT support scenarios effectively.
Key Responsibilities
- Design and develop a self-service chatbot using AI-driven technologies.
- Lead the integration of the chatbot with IT Service Management tools.
- Optimize the chatbot to handle various IT support scenarios.
- Collaborate with cross-functional teams to ensure successful deployment and operation of the chatbot.
- Mentor and guide chapter members in their professional growth and development.
Requirements
- Bachelor's degree in Computer Science, Statistics, or related field.
- At least 10 years of experience in AI/ML development and experimentation.
- Experience with leveraging, training, and fine-tuning Foundation Models.
- Strong knowledge of AI, machine learning, and natural language processing.
What We Offer
We offer a competitive salary of $170,000 - $220,000 per year, depending on experience, plus benefits, including health insurance, retirement plan, and paid time off. Boston Consulting Group is an Equal Opportunity Employer and welcomes applications from diverse candidates.
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