Customer Solutions Advisor

2 weeks ago


Broken Arrow, Oklahoma, United States Trane Technologies Full time

About Trane Technologies:
At Trane Technologies™, we are committed to developing innovative climate solutions for various sectors, including buildings, homes, and transportation. Our mission is to tackle global challenges with impactful solutions that promote sustainability. We believe in fostering a better future by empowering our team members to thrive both professionally and personally.

Position Overview:
As a Customer Sales Associate, you will serve as a trusted advisor to our customers visiting our supply stores. Your expertise will be essential in assisting customers with their diverse needs, from troubleshooting equipment issues to providing timely delivery of high-quality parts and solutions.

Key Responsibilities:

  • Deliver exceptional support to customers, ensuring their satisfaction by effectively resolving issues.
  • Collaborate with customers to enhance sales by identifying complementary products and services.
  • Manage customer orders and address inquiries, ensuring a seamless experience.
  • Stay informed about Trane's products, offerings, and promotions to provide a superior customer experience.
  • Engage with customers through various communication channels, including phone and in-person interactions.
  • Execute order management processes with precision to facilitate timely fulfillment and delivery.
  • Assist with inventory management tasks as required.
  • Be available for overtime or weekend work as needed.

Qualifications:

  • High School Diploma or GED is required.
  • Experience in inside sales, retail, or a related field is preferred.
  • Proven track record in a fast-paced, customer-centric environment, emphasizing service and safety.
  • Strong ability to build and maintain professional customer relationships, even in challenging situations.

Compensation and Benefits:
The base compensation range for this position is between $45,000 and $53,000, with an additional monthly incentive of 15%. We offer a comprehensive benefits package, including health insurance, retirement contributions, paid time off, and educational assistance.

Equal Opportunity Employer:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, or veteran status.



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