Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Full Time Customer Service Representative at Planet Fitness - PF Baseline Fitness.
Job SummaryThe Customer Service Representative will be responsible for delivering exceptional member experiences by providing timely and professional assistance to our members, prospective members, and guests.
Key Responsibilities- Greeting and Assistance: Greet members, prospective members, and guests in a friendly and welcoming manner, providing exceptional customer service.
- Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-ups, and providing tours.
- Account Updates: Facilitate needed updates to member accounts in a timely and efficient manner.
- Member Support: Respond to member questions and concerns in a professional and courteous manner, escalating issues to Assistant Manager or Manager as needed.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club, ensuring a positive and welcoming environment for members.
- Customer Service Background: Previous customer service experience preferred.
- Basic Computer Proficiency: Basic computer skills and knowledge of software applications.
- Fitness and Health: Passion for fitness and health, with a positive and upbeat attitude.
- Reliability and Punctuality: Must be punctual and reliable, with a strong commitment to meeting deadlines.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to interact with members and colleagues in a positive and professional manner.
- Standing and Walking: Continual standing and walking during shift.
- Talking and Listening: Continual talking in person or on the phone during shift, with strong listening and problem-solving skills.
- Lifting: Must be able to occasionally lift up to 50 lbs.
- Employee Recognition Program: Opportunities for recognition and rewards.
- Advancement Opportunities: Opportunities for career growth and advancement.
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
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