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Customer Service Agent

2 months ago

Roswell, Georgia, United States Carl Black Buick GMC of Roswell Full time

At Carl Black Buick GMC of Roswell, we manage a significant influx of inquiries each month that require prompt and effective handling. Our Business Development team is in search of individuals who can efficiently respond to customer questions and requests directed to our dealership. Candidates should be skilled in multitasking and providing swift replies. This is a Full-Time role that includes a comprehensive benefits package and a flexible 40-hour work week.

Position Overview: As a Call Center Representative, you will receive a competitive hourly wage complemented by commission opportunities, creating an attractive compensation structure.

Primary Responsibilities:

  • Handle sales inquiries through phone and online channels, making a considerable number of calls daily and coordinating appointments for the sales team.
  • Work closely with sales and service team members to follow up on all online leads and phone communications on a daily basis.
  • Earn commissions based on Appointments Attended and Closed, with additional bonuses for achieving performance metrics and maintaining consistency.
  • Contribute to a collaborative environment focused on delivering outstanding customer service.
  • Be responsible for your daily performance metrics to maximize opportunities and enhance client satisfaction.
Qualifications:
  • Proficient in Microsoft Office applications.
  • Ability to complete tasks efficiently within established deadlines.
  • Excellent verbal and written communication skills.
  • Strong organizational abilities with keen attention to detail.
  • Self-motivated and driven.
  • Friendly telephone demeanor with exceptional interpersonal skills.
  • Able to thrive in a fast-paced environment.
  • Dynamic phone presence with the capability to manage customer inquiries effectively.
  • Availability for full-time hours, including evenings and weekends.
Benefits:
  • Competitive hourly wage with additional monthly commissions based on performance.
  • Flexible scheduling options.
  • Paid time off.
  • Health and dental insurance plans.
  • Life insurance coverage.
  • 401k retirement savings plan.
We are dedicated to promoting a diverse and inclusive workplace, where individuals are appreciated for their skills and contributions, in accordance with all applicable employment laws.