Medical Operations Manager
4 weeks ago
The Operations Manager - Outpatient Infusion and Procedure Center plays a pivotal role in ensuring the smooth operation of our outpatient center. This position requires exceptional leadership skills, with a focus on optimizing patient flow, staff productivity, and provider efficiency.
About the Role
We are seeking an experienced professional to oversee the daily operations of our outpatient center. Key responsibilities include supervising front-line clerical and financial staff, participating in interviewing and hiring processes, training and performance appraisals, and overseeing cash management duties. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to manage multiple priorities and meet deadlines.
Key Responsibilities:
- Supervise and direct the offices front-line clerical and financial staff.
- Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
- Oversee and direct day-to-day office operations within budget guidelines.
- Manage providers' schedules with templates and optimize patient care hours to enhance productivity.
- Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
- Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
- Ensure that service excellence is delivered and perform service recovery whenever necessary.
- Manage office supplies within budget.
- Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
- Participate in leading practice staff meetings on a regular basis.
- Attend and actively participate in manager/supervisor meetings.
- Ensure that patient dignity and confidentiality are maintained at all times.
What We Offer
Northwestern Memorial Healthcare offers a competitive salary range of $70,000-$90,000 per year, depending on experience, as well as a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Additionally, we offer opportunities for professional growth and development, as well as a supportive work environment that promotes teamwork and collaboration.
Requirements
To be considered for this exciting opportunity, you must have a Bachelor's degree or equivalent experience in an outpatient center, with a minimum of three years of work experience in a medical or related business setting. You should also possess strong leadership skills, with experience managing staff and budgets. Knowledge of medical software, Word, and Excel is required, as well as comprehension of insurance plans and patient flow in a provider office.
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